Customer Journey Mapping: Walk A Mile In Your Customers Shoes

Stream 2

We make life more free, easy and more fun by connecting people. In this session, Colea will take you on a journey on how KPN ensures their customers get the best experience when they order a service or product, and how this journey keeps evolving day by day, using real time data and hyper personalization. Colea will share ideas on how logistics will play an even bigger role in the future of Customer Experience and how KPN is looking at the first steps towards AI and ML.

Customer Journey