Colea Weis

Colea Weis

Marketing Manager, KPN

Colea is a marketing manager at KPN Online focusing on customer centricity and multi-channel customer journey. At KPN, he leads digital transformation projects for new ways to improve KPN’s services for the customer of tomorrow.

Customer Journey Mapping: Walk A Mile In Your Customers Shoes

Stream 2

We make life more free, easy and more fun by connecting people. In this session, Colea will take you on a journey on how KPN ensures their customers get the best experience when they order a service or product, and how this journey keeps evolving day by day, using real time data and hyper personalization. […]

Customer Journey
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